FAQ

d10e08-3 Help Center

FAQs

How do I track my order?

Proactive updates across each step of the shipping journey will be emailed to the email address that you used at checkout.

What if my package gets lost or arrives damaged?

Lost packages

If your package appears to be lost in transit, reach out to us at help@drinksprinter.com with your order number and any relevant details. We’ll look into it and help get it resolved.

Damaged packages

If your order arrives damaged, email help@drinksprinter.com within 24 hours of delivery and include photos of the damaged items or packaging. Once we review, we’ll arrange a replacement or refund if needed.

Do you ship worldwide?

You can purchase k2o internationally on iHerb.com.

Can I edit or add anything to my order?

If you placed your order less than an hour ago, you can make changes or cancel via self-service — look for the modification link in your order confirmation email, where you'll be able to update items, quantities, or your shipping address.

If you placed your order more than an hour ago and your order has not yet shipped, you may be able to change or cancel your order by emailing your requested changes to help@drinksprinter.com. We unfortunately cannot modify or cancel your order after it has already shipped.

How do I cancel my order?

Orders can be canceled within one hour through your confirmation email. After that, reach out to help@drinksprinter.com and we’ll take a look.

What is your cancellation policy?

Orders can be canceled within 1 hour after placing an order. If you placed your order more than an hour ago and your order has not yet shipped, you may be able to change or cancel your order by emailing your requested changes to help@drinksprinter.com. We unfortunately cannot modify or cancel your order after it has already shipped.

Do you accept returns?

We don’t accept returns at the moment. If there’s an issue with your order, reach out to us at help@drinksprinter.com and we’ll help you sort it out.

Product

What is k2o?

K2o is a line of scientifically formulated beauty hydration mixes founded by Kylie Jenner, designed to support visible beauty outcomes from within.

How do I mix k2o?

For best results, mix 1 stick pack with 16 oz of room temperature water and mix thoroughly with a frother to allow beauty actives to dissolve. Pour over ice, let rest for 1 minute then sip chilled.

Why is my k2o clumping in water?

K2o hydration mixes contain beauty actives that can clump in really cold water. For best results, mix thoroughly with room temperature water or use a frother to mix.

When should I drink k2o?

K2o is designed for daily use, so you can mix it whenever it fits into your routine. Many people enjoy it in the morning or anytime they like to hydrate. Consistency matters more than timing. Drinking k2o regularly helps beauty outcomes over time.*

How often can I drink k2o?

K2o is designed for daily use. Most people enjoy one serving per day as part of their hydration routine.

Is this safe to consume when breastfeeding or pregnant?

If you are pregnant, planning to become pregnant, or breastfeeding, we recommend consulting with your healthcare provider before using k2o or any dietary supplement.

What does "Advanced Skin Hydration Mix" actually mean?

It means hydration designed specifically to support skin. Our advanced skin hydration mix supports electrolyte fluid balance with 5 key electrolytes. It is also formulated with Hyaluronic Acid to help support skin hydration and moisture retention, and with VERISOL® bioactive collagen peptides to help support skin elasticity and reduce the appearance of fine lines and wrinkles over time.*

How is k2o different from other electrolyte powders?

Many electrolyte powders are built for performance. K2o is designed for daily, beauty-focused hydration. Each of our products contain scientifically studied beauty actives alongside key electrolytes to support hydration and beauty outcomes.

Is k2o meant to replace my skincare routine?

No. K2o's Advanced Skin Hydration Mix is not intended to replace topical skincare products. K2o is designed to support hydration and beauty from within and is meant to be used alongside a regular skincare routine.

Is k2o kosher or halal?

We're not currently certified halal nor kosher, but it's something we're actively looking into.

Ingredients & Nutrition

What ingredients are in k2o?

Each k2o product contains a blend of 5 key electrolytes alongside scientifically studied actives for beauty outcomes. You can find the full ingredient list and supplement facts for each flavor on the product pages.*

What are VERISOL® bioactive collagen peptides?

VERISOL® is a specialized form of bioactive collagen peptides optimized for beauty applications. It is the most clinically studied collagen peptide for beauty benefits. Clinical research shows it can support skin elasticity, hydration, and overall skin appearance over time.* K2o uses 2.5g of VERISOL® in our Advanced Skin Hydration Mix.

How much collagen is in each serving?

Each serving of k2o contains 2.5 g of VERISOL® bioactive collagen peptides, a dose level aligned with clinical studies for beauty-related outcomes. In clinical research, daily consumption at this level has been shown to support skin elasticity in as little as four weeks.*

What is hyaluronic acid and how does it work from within?

Hyaluronic acid is found naturally in the body. K2o's Advanced Skin Hydration Mix uses an oral-grade form specifically formulated to be consumed, as part of a blend designed to help improve skin hydration.

Is hyaluronic acid safe to drink?

Hyaluronic acid is found naturally in the body. K2o uses an oral-grade form specifically formulated to be consumed, as part of a blend designed to help improve skin hydration.

What electrolytes are used in k2o?

K2o uses five key electrolytes that play a role in fluid balance: sodium, potassium, magnesium, calcium, and chloride. Together, these electrolytes help support fluid balance. You can find the exact amounts listed on the supplement facts panel for each product.*

Is k2o sugar free?

K2o has 0 grams of sugar. It’s lightly sweetened with stevia to keep flavors balanced.

Does k2o contain artificial sweeteners, synthetic colors, or synthetic dyes?

No. K2o does not contain artificial sweeteners, synthetic colors, or synthetic dyes.

Does k2o have calories?

You can find the exact calories listed on the supplement facts panel for each product.*

Does k2o contain any dairy or gluten ingredients?

K2o does not contain any dairy or gluten-containing ingredients.

Is k2o vegan?

K2o's Advanced Skin Hydration mix is not vegan. It contains VERISOL® bioactive collagen peptides® collagen peptides, which are derived from animal sources.

Can I take k2o with other supplements?

We recommend reviewing ingredient labels and consulting a healthcare professional if you have specific questions or are taking medications.

Orders & Payment

How can I track my order?

Proactive updates across each step of the shipping journey will be emailed to the email address that you used at checkout.

Can I change or cancel my order after placing it?

If you placed your order less than an hour ago, you can make changes or cancel via self-service — look for the modification link in your order confirmation email, where you'll be able to update items, quantities, or your shipping address.

If you placed your order more than an hour ago and it has not yet shipped, you may still be able to make a change or cancellation by emailing us at help@drinksprinter.com. We unfortunately cannot modify or cancel your order after it has already shipped.

My order is delayed, what should I do?

First, check your email and see if you've received any shipping updates from us letting you know more information. If you have not received anything, please reach out to us at help@drinksprinter.com, and we'd be happy to look into this for you.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept popular digital wallets like Shop Pay, PayPal, Google Pay, and Venmo. All transactions are billed in USD.

How long does it take to process a refund?

Refunds can take 3-5 business days to process, depending on the bank you use.

When will my credit card be charged?

Your credit card will be charged as soon as your order is processed.

Shipping & Delivery

Do you offer free shipping?

Yes, we offer free shipping on orders over $50. Orders below $50, shipping is a flat $2.99.

Where does k2o ship?

We currently ship to all 50 states in the United States.

Do you ship internationally?

You can purchase k2o internationally on iHerb.com.

Can I ship to a PO box or APO/FPO address?

Yes, we are able to ship orders to PO Boxes as well as APO/FPO military addresses.

Do you ship to Alaska & Hawaii?

Yes, we do ship to Alaska and Hawaii.

iHerb International Shipping FAQs

How long does shipping take?

Shipping times vary by location. If you select expedited service, iHerb will ship using the quickest and most affordable option for your region. Estimated delivery starts when the carrier picks up your order and is calculated in business days (weekends not included).

Will I have to pay duties or taxes?

Depending on your country, duties or taxes may be applied at checkout or on delivery. For more info, check the shipping page for your country here.

What is a tax ID and why is it needed?

Requirements vary by country. Sometimes a tax ID is mandatory for customs clearance. It may be requested at checkout or by the carrier to complete shipment.

What does the packaging look like? Will it be discreet?

The packaging will be discreet and the order will arrive in a brown iHerb box.

Can I use iHerb Rewards or promo codes on k2o products?

Yes. Any iHerb rewards promo code can be used on k2o products on the iHerb website.

Why is k2o not available in my country on iHerb?

Due to country customs and regulations, there are some countries where k2o is unfortunately unavailable.

Are there any restrictions on the quantity of vitamins and supplements I can purchase?

Purchase limits may apply to k2o supplements based on customs rules and regulations. Any applicable limits will be displayed in your cart during checkout.

Why is my k2o order held in customs?

Orders can be held at customs for several days for issues like incomplete or inaccurate paperwork or incorrect address information. For assistance with these issues feel free to reach out to the iHerb customer service team for a better understanding of the location of your package.

What if k2o is out of stock on iHerb? Can I be notified?

Yes! To be notified of a restock of a product, feel free to enter your email address on the product page and you will receive an email notification once it is back in stock.

Ambassadors

How do I get on the list?

Fill out the form here. Apply at the link above and complete a short form. Once approved, you’ll receive your personal referral link and access to your ambassador dashboard.

Is this a paid program?

Yes, this is a commission-based partnership.

How much commission can I earn?

Ambassadors earn a percentage of every sale made through their unique link. Commission rates and bonus tiers are shared once you’re accepted into the program.

When will I hear back?

We review submissions on a rolling basis. If you're a fit, you'll receive a confirmation with next steps within 2 weeks.

Subscriptions

How does a k2o subscription work?

A k2o subscription delivers your chosen flavors on a recurring schedule. It’s a simple way to keep k2o part of your routine—without reordering. Hydrate beautifully, on repeat.

How often will my subscription ship?

Subscriptions ship on the schedule you select. Most customers choose a 2 pack (40 day) delivery to stay consistent. Modify your subscription in your account here.

Can I change flavors in my subscription?

Yes. Flavors can be updated before each shipment. Your subscription adapts with your routine. Login to your account & check your subscription here.

Can I skip, pause, or cancel anytime?

Yes. Subscriptions are flexible by design. Skip, pause, or cancel at any time from your account.

How do I manage my subscription?

You can manage everything through your account. Update timing or delivery details whenever you need. Go to your account here.

When will my subscription renew?

Your subscription renews automatically based on your selected schedule. You’ll always see your next shipment date in advance.

What happens if a flavor is out of stock?

We’ll notify you if a flavor becomes unavailable. You can choose to swap to a different flavor or pause your shipment.